Cancellation, No Show and Refund Policy
Cancellation Policy for Appointment
We schedule our customer appointments in such a way so that every customer gets ample attention and time from our expert Technician / Service Advisor, that’s why we request you to follow your scheduled appointment / Service Slot and arrive on time.
As a courtesy, we send texts to our customer reminding them of their appointments / Slot. But in case you cannot keep your appointment, please contact us in advance so that we can reschedule your appointment basis next availability by ensuring that other customers or clients should not suffer.
Cancellation Policy for Procedure Appointment
We understand that a situation may arise that could force you to postpone your Car Servicing or Repair. Please understand that such changes affect you but other customers as well.
Should you find it necessary to cancel your Car Repair / or any other services then any amount if paid in advance will be refundable however the same may also get adjusted in your next Car Repair / Servicing. As a courtesy to our office as well as to those customers, or clients, who are waiting to schedule with our expert Technicians, or another provider, please give us at least 2 business days’ notice.
In no case, the deposited amount will be refunded if work is availed. So, it should be considered prior to booking our services. In case of a no-show, you can request a future date, subject to the availability of our Technician. For general car repair or any other services, you deposit an initial booking amount and the balance is to be paid on the day of the delivery. Any cancellation will not entertain any refund of the deposited amount
No Show Policy for All Appointments
Any cancellation or rescheduling must be done at least 2 business days prior to the scheduled date.
Retail Products
Stallion Deutsche Motors may issue a credit to the customer’s account in the original transaction amount for the customer to use on other products or services pending the approval of the administrator. If a product is defective, the customer should request an exchange